Customer service essentials refer to the key principles and skills needed to deliver excellent support and build strong customer relationships. These include effective communication by listening actively and speaking clearly with empathy, strong problem-solving abilities to quickly identify and resolve issues, and solid product knowledge to provide accurate assistance.

Learn the essentials of Change Management, including strategies to lead, manage, and adapt to change effectively. This course equips you with tools to navigate organizational transitions, overcome resistance, and drive successful outcomes. Ideal for managers, team leads, and professionals facing transformation in the workplace.