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Customer service essentials

Customer service essentials

₦40000

Customer service essentials refer to the key principles and skills needed to deliver excellent support and build strong customer relationships. These include effective communication by listening actively and speaking clearly with empathy, strong problem-solving abilities to quickly identify and resolve issues, and solid product knowledge to provide accurate assistance.

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Has discount
Expiry period Lifetime
Made in English
Last updated at Mon Jun 2025
Level
Beginner
Total lectures 9
Total quizzes 0
Total duration 03:02:58 Hours
Total enrolment 1
Number of reviews 0
Avg rating
Short description Customer service essentials refer to the key principles and skills needed to deliver excellent support and build strong customer relationships. These include effective communication by listening actively and speaking clearly with empathy, strong problem-solving abilities to quickly identify and resolve issues, and solid product knowledge to provide accurate assistance.
Outcomes
  • Improved Communication Skills – Ability to interact clearly and professionally with customers.
  • Enhanced Problem-Solving Abilities – Confidence in handling customer complaints and resolving issues effectively.
  • Stronger Empathy and Patience – Better understanding of customer emotions and how to respond appropriately.
  • Greater Customer Satisfaction – Ability to create positive experiences that build loyalty and trust
Requirements
  • Basic Communication Skills – Ability to read, write, and speak clearly in the course language.
  • Computer Literacy – Familiarity with using email, messaging apps, and basic office tools.
  • Internet Access – For online courses, a reliable internet connection is essential.
  • Interest in Customer Interaction – Willingness to engage with people and solve problems.
  • Time Commitment – Availability to attend sessions and complete assignments or assessments.

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